smartwaterTM

Delivered as a SaaS solution, or as a traditional software package within your own firewall, our smartwater product can be configured to provide you with a ring-fenced solution for operating within the Scottish market, or with a number of adapters to interface with many of your current business systems.

smartwater has been designed in a modular manner to support the differing business needs of our customers:

The smartwater prooduct modules

Module Description
Pricing and Contract Management Ensure you are pricing profitably and consistently through integrated management of default and customer specific tariffs. Retain a complete history of customer contact and correspondence using the intuitive end-to-end quote, contract, and contract renewal process. The dashboard 'Contracts Due for Renewal' KPI safeguards your business from rolling forward on last years prices
Registration and Flow Management Arrange and manage your portfolio according to your customers preferences, and avoid lengthy registration mistakes by using the wizard-led CMA High Volumne Interface (HVI) transfer process. Using the innovative RAG status portfolio item comparison feature during transfer, your business will be protected from potentially costly differences in critical data items
Customer Billing and Servicing Out of the box facilities for calculating your customers billed usage, aligned with pricing set from signed customer contracts means that you will never bill at the wrong price. Detailed drill down to SPID and meter usage over billing periods will back up your summary-level bills
Customer Portal Differentiate your service by offering an online web presence for customers to: view their account, usage and bill history; perform trend/performance/leakage analysis; and enter customer meter readings
Invoice Validation Protect your business from possible erroneous wholesaler invoicing by performing a side-by-side RAG status difference check between invoice and water usage. The drill down facility from highlighted differences gives you all of the information you need to challenge any issues found

To find out more about how smartwater can streamline your Scottish water operation, contact us to organise an on-site or webex demo.